Lexus Service Advisor

Job Title: Service Advisor Location: Hendrick Lexus Charlotte, 6025 E. Independence Blvd, Charlotte, North Carolina 28212 Job Type: Full-Time About Us: Hendrick Lexus Charlotte is part of the Hendrick Automotive Group, a leader in the automotive retail industry. We are committed to providing top-notch customer service and quality automotive repair and maintenance services. We are looking for a dedicated Service Advisor to join our team and contribute to the continued success of our dealership. Job Summary: The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for our customers. This role involves scheduling service appointments, communicating effectively with customers and technicians, and ensuring that the service department meets dealership standards for repair and service order production. Key Responsibilities: Collaborate with customers and technicians to identify required maintenance. Advise customers on necessary and recommended services, and offer additional repairs when appropriate. Calculate the cost of replacement parts and labor, and provide itemized estimates to customers. Schedule appointments and ensure timely communication with customers throughout the service process. Maintain an organized, clean, and safe work area. Participate in required training and comply with all safety rules and regulations. Follow company policies and procedures while upholding core values of integrity, teamwork, and customer enthusiasm. Qualifications: Education: High School Diploma or equivalent is required. Experience: 3-5 years of experience in automotive or customer service industries is preferred. Working knowledge of mechanical operations of vehicles. Strong interpersonal, customer service, and organizational skills. Valid Driver’s License is required. Skills: Proficiency in Microsoft Office products. Ability to navigate Dealership Management Systems and other web-based applications. Strong communication skills, with the ability to read and comprehend instructions and effectively present information. Physical Demands & Work Environment: Regularly required to talk, hear, stand, walk, and sit. Exposure to loud noise, vibration, exhaust fumes, and various service repair conditions. Duties are performed both indoors in the service area and outdoors, including conducting road tests on customer vehicles. Core Values: To excel in this role, you should embody the following core values: Servant Leadership: Prioritize the needs of others and value serving people. Teamwork through Trust & Respect: Value diversity and collaborate effectively. Integrity: Act honestly and transparently, upholding the highest standards. Commitment to Customer Enthusiasm: Deliver exceptional customer experiences. Passion for Winning: Strive for excellence in everything we do. Accountability at All Levels: Take responsibility for actions and decisions. Commitment to Continuous Improvement: Always seek growth and improvement opportunities. Benefits: Competitive pay and potential for growth Health, Dental, Vision, and Life Insurance Paid time off and holiday pay Employee discounts on vehicle sales, parts, and services 401(k) plan with employer match Opportunities for advancement within the company How to Apply: If you are dedicated to providing exceptional customer service and want to join a team that values integrity, teamwork, and continuous improvement, apply today! Hendrick Lexus Charlotte is an equal-opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.