Service Advisor

Job Title: Service Advisor Location: Rick Hendrick BMW Charleston, 1518 Savannah Hwy, Charleston, South Carolina 29407 Job Type: Full-Time About Us: Rick Hendrick BMW Charleston is a leading BMW dealership committed to providing exceptional service and ensuring our customers receive the best possible care. As part of the Hendrick Automotive Group, we believe in integrity, professionalism, and building a culture that fosters teamwork and respect. If you are passionate about the automotive industry and dedicated to customer service, we invite you to join our team. Job Summary: The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for our customers while ensuring a positive customer experience. You will work closely with our technicians to identify required maintenance and repairs, advise customers on necessary services, and manage scheduling to ensure efficient service operations. Key Responsibilities: Work with customers and technicians to identify and recommend required maintenance. Advise customers on necessary and recommended services and offer additional services when appropriate. Compute costs of replacement parts and labor and provide estimates for repairs. Enter detailed and itemized estimates on service orders and explain them to customers. Schedule service appointments and ensure timely communication with customers. Maintain company standards for repair and service order production. Maintain an organized, clean, and safe work area. Participate in required training and maintain knowledge of dealership services. Follow company policies and procedures while upholding safety rules and regulations. Qualifications: Education: High School Diploma or equivalent is required. Experience: 3-5 years of experience in the automotive or customer service industry is preferred. Working knowledge of vehicle mechanics and repair processes. Excellent interpersonal, customer service, and organizational skills. Strong communication skills with the ability to understand and follow instructions. Valid Driver’s License is required. Desired Skills: Intermediate skills in Microsoft Office products. Ability to navigate the Dealership Management System and other web-based applications. Ability to understand and explain service orders and estimates to customers. Physical Demands & Work Environment: Frequent standing, walking, and sitting. Regular exposure to loud noise, vibration, exhaust fumes, and various service repair conditions. Duties performed both indoors and outdoors, including conducting road tests on customer vehicles. Benefits: Competitive pay and potential for growth Medical, Dental, Vision, and Life Insurance Paid time off and holiday pay Employee discounts on vehicle sales, parts, and services 401(k) plan with employer match Opportunities for advancement within the company Core Values: To excel in this role, the ideal candidate should embody the following core values: Servant Leadership: Putting the needs of others first. Teamwork through Trust & Respect: Valuing diversity and working collaboratively. Integrity: Acting honestly and transparently. Commitment to Customer Enthusiasm: Going above and beyond for customers. Passion for Winning: Striving for excellence in everything we do. Accountability at All Levels: Taking responsibility for our actions. Commitment to Continuous Improvement: Always seeking to grow and improve. How to Apply: If you are committed to providing top-quality automotive service and looking to join a team that values integrity, teamwork, and continuous improvement, apply now! Rick Hendrick BMW Charleston is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.