Porsche Service Manager

Job Title: Service Manager Location: Porsche Austin - Austin, TX About Us: Porsche Austin is a Premier Porsche Center, ranked #1 in the U.S. for 2024. As a cutting-edge dealership, we are dedicated to delivering exceptional service to our customers. We are currently looking for a motivated and experienced Service Manager to lead our already high-performing service team. Position Overview: The Service Manager will oversee all aspects of the Service Department, including Service Advisors, Technicians, Valets, Service Cashiers, Loaner staff, and Warranty Admins. The ideal candidate will have a solid background in automotive service management, a passion for luxury vehicles, and excellent leadership skills. This position reports directly to the Fixed Operations Director and will play a pivotal role in maintaining the high standards that have made Porsche Austin a top-rated dealership. Key Responsibilities: Set and strive to meet department goals and objectives. Hire, train, mentor, and monitor the performance of all service department personnel. Deliver an exceptional, luxury customer experience in alignment with Porsche standards. Maintain reporting systems required by management and the Porsche factory. Attend and contribute to regular management meetings. Oversee technician meetings and ensure effective communication. Monitor and control department performance through reports, tracking systems, and customer surveys. Manage customer appointments, service workflow, and department schedules. Review warranty processes and ensure compliance with Porsche standards. Lead efforts to maintain a harmonious team environment and promote teamwork across departments. Implement marketing strategies to attract new business and encourage repeat customers. Ensure a safe and professional work environment. Conduct performance reviews for both service advisors and technicians on a regular basis. Manage loaner fleet and loaner department staff. Required Skills & Qualifications: In-depth knowledge of automotive products, repairs, and industry documentation. Managerial experience in the automotive service industry. Strong mechanical and auto parts knowledge. Ability to read and interpret safety regulations, operational guidelines, and procedure manuals. Punctual, reliable, with excellent communication skills. Proficient in Microsoft Excel and Word. Ability to provide an exceptional customer experience, maintaining Porsche’s luxury standards. Benefits: Paid holidays and vacation. Comprehensive medical, dental, and vision insurance. Company-paid life insurance and AD&D. 401(k) with company match. Employee assistance program. Wellness program. Vehicle purchase and repair perks. Equal Employment Opportunity: Porsche Austin is an Equal Employment Opportunity (EEO) employer and provides opportunities to all job seekers, including individuals with disabilities. If you require accommodations during the job application process, contact HR@hitechautogroup.com with details of the specific assistance needed. How to Apply: To apply for this role, submit your resume via our online application portal or contact us at HR@hitechautogroup.com for more information. We look forward to hearing from you!